Frequently Asked Questions

Orders & Shipping

Where do you ship?

We currently ship to Canada, the United States, and select European countries. 

How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within a few business days, followed by delivery based on your region (we aim for 7-12 business days).

You’ll receive a confirmation email with tracking details once your order ships.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you’ll receive an email with tracking information so you can follow your delivery.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window, even if the product has been gently used.

If something doesn’t feel right, you can request a return within 30 days of delivery. Return shipping is on us.

How do I start a return?

Simply contact us at Lumivera@outlook.com with your order number, and we’ll guide you through the next steps.

We aim to make returns as simple and stress-free as possible.

Product Use & Expectations

How often should I use LumiVera devices?

Usage depends on your personal routine and comfort level. Most people incorporate LumiVera tools a few times per week as part of a calm, consistent self-care practice.

We recommend following the included care guide and allowing time for routines to feel natural rather than rushed.

When will I see results?

Everyone’s experience is different. LumiVera products are designed to support long-term routines, not instant transformation.

Consistency, personal habits, and individual skin or body needs all play a role. Many people appreciate subtle improvements and a greater sense of care over time.

Are LumiVera products medical devices?

No. LumiVera products are designed for personal wellness and self-care and are not intended to diagnose, treat, or replace professional medical care.

If you have specific health concerns, we always recommend consulting a qualified professional.

Safety & Quality

Are LumiVera products safe to use?

Yes, our products are designed to meet applicable safety and quality standards and are intended for at-home use when used as directed.

Please review the included instructions carefully and discontinue use if you experience discomfort.

Are your products certified?

Select LumiVera products meet recognized compliance standards, such as CE compliance, depending on the item. Certification details are listed on individual product pages where applicable.

Payments & General

What payment methods do you accept?

We accept major credit cards and other secure payment options available at checkout.

All payments are processed through encrypted, secure systems.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. We’ll do our best to help before your order is processed.

Still have questions?

We’re here to help.
If you don’t see your question listed above, feel free to reach out to us at LumiVera@outlook.com — we’ll be happy to assist.